How does it work? / F.A.Q.

How does it work? / F.A.Q.

How does it work? / F.A.Q.

 

How does it work?
For only 5, 10 or 30 Euros respectively, we will e-mail you 1, 3 or 10 "tickets" in the form of access codes which will enable you to view one or more concerts of your choice on our website. The concerts are broadcast on Mondays at 9pm German time.

Are the codes only valid for the next 10 concerts, or can I sometimes miss one out?
Your access codes have unlimited validity. When you watch is up to you, you can watch one concert now and use your next code months later if you so desire.

Unfortunately I have other plans on Monday night. Can I view the concert at some other time?

Not at the moment, for technical reasons. But we are already planning to make it possible to watch the concert whenever you want - please check our future newsletters for this feature.


What happens if the internet connection breaks down during a concert? Do I then have to enter a fresh code?
No. We will ensure that your code is valid for the entire duration of the concert, even if the connection should be interrupted and you have to log in again. It's even possible to switch to a different computer, though not to watch on several different computers at the same time. As soon as you log on with a different computer using the same code during a concert, the connection with the first computer is automatically terminated.

Will the concerts run on my computer?
Each concert is broadcast in three different qualities, which should ensure that they will also run on slower computers or with slower internet connections. We strongly recommend that you use an up-to-date web browser.
To view our concerts, an Adobe Flash Player is absolutely essential. However, this programme is already installed on most computers. If you don't already have it, you can download it free of charge using the following link: http://get.adobe.com/uk/reader/

Does the word "Subscription" entail automatic renewal?
Absolutely not. When you buy this product it constitutes a one-time purchase of 1, 3 or 10 access codes.

And what happens if something doesn't work?
Then we're there for you. Just send an e-mail to michael@acoustic-music.de and we'll take care of your problem.